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What is a chief data officer? A leader who creates business value from data

Of the new crop of tech-related CXO titles, chief data officer seems likeliest to stick. In most organizations that have one, the chief data officer oversees a range of data-related functions that may...

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Succeeding in the era of shared project oversight

A life sciences company needed a new project lifecycle management system for the maintenance of one of its products. It seemed important to involve all stakeholders, so a cross-functional steering...

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CIO playbook: 4 steps to becoming a C-suite strategic advisor

“A seat at the table.” This overused phrase comes up in almost every conversation about the role of the CIO in an organization’s leadership. IT leaders have been saying for years that they need to be...

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IT’s soft skills shortage — and how to train up for success

How important are soft skills for IT professionals? Very important, most IT leaders agree. In a recent survey of 1,250 HR and line of business executives by consulting firm West Monroe Partners, 98...

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IT’s latest survival skill: Embracing risk

If you’ve spent your career in IT, you’ve probably gotten really good at making sure nothing goes wrong. Outages are unacceptable, even if they’re only a few seconds long. Cybersecurity is a constant...

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5 ways IT still fails its business users

Everyone’s talking about customer experience (CX). If you don’t get customer experience right, consultants and other IT experts say, you leave yourself vulnerable to competitors who do. But companies,...

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5 reasons you need a business relationship manager

Is your IT group overwhelmed with competing demands from different business functions for new or improved technologies they say they need to do their work efficiently? If you’re like most IT leaders,...

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4 tips for getting the business to stop hating IT

A few years ago, the IT department at networking systems company Ciena had a virtual all-hands meeting. Although the meeting was led by the IT department and its roughly 300 employees, all of Ciena’s...

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Secrets of successful business-IT co-creation

In mid-March, as social distancing became widespread in the U.S., the IT team at LogMeIn noticed some changes. LogMeIn provides remote access for people working away from the office as well as the...

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The CIO’s guide to navigating office politics

The meeting went south almost as soon as it started. A company was moving from a service-driven to product-driven business model and adopting an agile approach at the same time. Al Sporer, executive...

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Supporting the future of work: A key CIO challenge

In spring of 2020, as the pandemic took hold in the U.S., most companies switched some or all of their employees to remote work out of necessity. What they may not have known at the time is that doing...

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What is a chief analytics officer? The exec who turns data into decisions

The chief analytics officer (CAO) is a senior-level executive that heads up a company’s data analytics operations, transforming data into business value, and drives data-related business change. The...

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5 ways to build trust between business and IT

You’re not invited to strategic meetings. When you make recommendations, business leaders seek second opinions from consultants, their peers, or the latest magazine article. Users insist they have to...

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5 unpopular decisions every IT leader must make

Mike Anderson spent a lot of time this spring having difficult conversations about Salesforce.To read this article in full, please click here(Insider Story)

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4 KPIs IT should ditch (and what to measure instead)

Everything about your job has changed. It’s time your metrics did too.To read this article in full, please click here(Insider Story)

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